Sony has updated the Playstation Network’s refund policy making it easier for players to get refunds for games and DLC purchased off the Playstation store. The update now allows players 14 days to get a refund for a game or DLC they purchased or preordered if that game or DLC has not been dowloaded or streamed. Players will also be able to get a refund for games deemed faulty. This could include games that have heavy amounts of bugs or games like Anthem, which was causing some PS4s to get “blue screens” and have their database rebuilt on startup. Sony’s refund page says the following;
You can cancel a digital content purchase within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming it.
Digital content that you have started downloading or streaming, and in-game consumables that have been delivered, are not eligible for a refund unless the content is faulty.
You can cancel your purchase of a season pass within 14 days from the date of purchase and receive a refund to your PSN wallet, provided that you have not started downloading or streaming any digital content (e.g. game add-ons) included in the season pass.
Allowing players to get refunds for unwanted games is always a good thing. It would be nice to also see them give refunds for games that were downloaded but played for no more than 30 minutes or a time similar to that, but Sony giving 14 days to get a refund for unwanted purchases that have not been downloaded is definitely a step in a welcome direction.